Training Calendar

Courses tailored to suit your organization.

Upcoming Training Courses

E-Biz ProTrain in Association with the Small Business of Jamaica Association (SBAJ) TRAINING SCHEDULE: Nov 2018

TRAINING LOCATION: TRAINING ROOM, 2 TRAFALGAR ROAD, (SMALL BUSINESS OF ASSOCIATION COMPOUND), KINGSTON 5

Members of the Small Business Association of Jamaica are eligible for a discount.

Attendees will receive Certificates of Participation. 

DATECOURSEWHAT PARTICIPANTS LEARNINSTRUCTORDURATIONCOSTSREGISTRATION
November 20
November 27
November 29
December 4
December 11
Customer Service Basics for Small BusinessParticipants learn:
• The principles of good customer service
• How customer service affects the bottom line
• Basic ground rules for interacting with customers
• General expectations of customers
• Types of customers and how to identify them
• How to identify customer service problems that are affecting their business
• Techniques for diffusing difficult customer situations
• How to set up an Excel spreadsheet to capture complaints and other important information for bettering the customer service experience of their
business


Jacqueline Jackson
(A communication specialist who has worked in a number of public facing roles requiring knowledge of customer service skills)
HALF DAY - 8:30 – 12 noon
or
1pm - 4:30pm

$5,000
($42.00 USD)
Register Now
November 20
November 27
December 6
December 13
Basic Microsoft Excel for Small BusinessesParticipants learn:
• Basic navigation of Excel
• How to use Excel templates to track income and expenses of their business; and how to use the tool to make performance predictions about their business
Bryan Aikman
Kevin Harris

Microsoft Excel Trainers; successful small business operators
HALF DAY 8:30 – 12 noon
or
1pm – 4:30pm
$5,000
($42.00 USD)
Register Now
November 28
December 18
Starting a Small BusinessParticipants learn:
• How business structures differ and what type of structure will best suit their business interest, resources and capabilities
• The legal and financial obligations, under the law of running a small business
• How to create an income and expenditure spreadsheet using Excel
Dr. Noel Watson
(Operates a successful small business with local, regional and international clients)
HALF DAY 8:30 a.m. – 12 noon$5,000
($42.00 USD)
Register Now

• Training dates subject to change. In the event that this happens, persons who have registered will be contacted promptly

• Registration and payment for courses can be done online or at The e-Biz Centre, 2 Trafalgar Road (Small Business Association of Jamaica compound)

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